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Welcome to ACSPORTSWEAR

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Customer Service

Shipping & Delivery
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Privacy & Security

acsportswear respects the trust you place in us through your dealings with us. We are committed to the protection of all your personal information.

When you deal with acsportswear, the information we may collect from you includes your name, organisation, address, telephone numbers and email addresses and perhaps credit card details. It may also include details of the products we provide to you as well as the status of any order you place with us. We only collect information directly from you and primarily for the purpose of providing the products to you and to administer and manage invoicing and debt collecting.

We may occasionally use your information to promote and market to you products which we consider may be of interest to you, unless you contact us and tell us not to do so.

acsportswear will not sell or pass on any information to third parties unless required by government authorities or in the event of debt recovery or in our use of external mailing facilities. Any information passed on will be done so with appropriate privacy and confidentiality protection.

Information is stored securely in paper or electronic form and is accessible only by authorised personnel.

If you would like to know what information we hold about you or wish to update the information or wish to be removed from all further direct marketing communications, please contact our office on telephone 0415377507 or email us at howard@acsportswear.com.au

We may vary our Privacy Policy from time to time. Any changes will be posted to this page.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@acsportswear.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to sales@acsportswear.com.au

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

Please choose carefully.  We do not give refunds if you simply change your mind or make an incorrect decision.  You can choose between a refund, exchange (for a product of equal or lower value) or credit where goods are classed as a manufacturer fault, have been wrongly described, are different to the products purchased on the website or do not do what they are supposed to do. If you are unhappy with the goods purchased, or have chosen an incorrect size, we will offer an exchange or credit if a written request is received within 7 days of receipt of order, as long as goods are in original condition and packaging and there are no signs of use. 

For exchange or credit of products; Customers will arrange shipment of products back to acsportswears Head Office at their own expense and in the event of an exchange, customers will be charged an additional freight cost to cover the cost of shipping of the replacement item(s). Customers will be invoiced for this freight charge once the original items are received and replacement items will be shipped to the customer upon payment of this invoice where stock is available. Where replacement items are not in stock customers will be notified within 2-3 business days of receipt of original products by acsportswear and customers will then have the option to select a different size or product where applicable, or wait for the requested item to arrive.

To request a refund, exchange, or credit, please send an email to sales@acsportswear.com.au with full details including order number, item codes and sizes, and purchase date.

Ordering
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Payment, Pricing & Promotions
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Updating Account Information
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